Overview

The Auto Payment feature allows you to automatically pay your invoices or dues on their due dates using your saved payment method. This ensures your account stays current and eliminates the need to manually submit payments each month.

How to Access

  1. Navigate to My Account.
  2. Select My Account / Pay.
  3. Click on the Payment Methods tab.

Setting Up Auto Payment

  1. Under Payment Methods, verify that you have a valid saved payment method (such as a bank account or credit card).

    • If not, click Add Payment Method and enter your payment details.

      Once a payment method is added, open the selected payment method to view its details.

      Under the Auto Pay* section, choose one of the following payment schedules:

    • 1st of the Month
    • 15th of the Month
    • 1st and 15th (Split Between) – divides your total balance between two payments each month.
  2. Next, select the billing type(s) or invoices you’d like to include in your automatic payments.
  3. Click Save to activate Auto Payment for the selected method.

? Tip: Once enabled, your payments will automatically process on the schedule you select. You will receive confirmation each time a payment is drafted.

To Disable Auto Payment

  1. Go to My Account / Pay → Payment Methods.
  2. Open the payment method currently set for Auto Pay.
  3. Under the Auto Pay* section, select Turn off Auto Pay.
  4. Click Save to confirm.

⚠️ Note: Disabling Auto Pay means you’ll need to manually submit future payments to keep your account current.

Best Practices & Common Questions

What if my Auto Payment fails?

If a payment fails (for example, due to insufficient funds or an expired card), you’ll receive an email notification.

  • Update your Payment Method information under My Account / Pay → Payment Methods.
  • Once corrected, your next scheduled payment will process automatically.

Can I switch between ACH and credit card for Auto Pay?

Yes. You can change your Auto Pay method at any time:

  1. Add your new payment method under Payment Methods.
  2. Open the new method and enable Auto Pay using your preferred schedule.
  3. Disable Auto Pay on the old method if no longer needed.

How are split payments processed?

If you select 1st and 15th (Split Between), your total balance for the month is divided equally:

  • Half of the amount drafts on the 1st.
  • The remaining half drafts on the 15th.